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Participant
June 8, 2023
Question

My PDF is locked, I did not lock and don't have a password

  • June 8, 2023
  • 1 reply
  • 500 views

Hello,

In the same hour, I downloaded two of my Amex billing statements which automatically downloaded as PDFs. I edited one and tried to open the second and was notified it was "secured" and required a password that I did not set. I repeated the download multiple times, closed and reopened Adobe and still cannot access it. 

This topic has been closed for replies.

1 reply

try67
Community Expert
Community Expert
June 8, 2023

Many financial statements are either digitally signed or secured to prevent editing. This is done by the institution that generates them and they will not provide you with the password to remove the protection, and we can't help you do it, either.

Participant
June 8, 2023

That would make sense if I wasn't able to edit the May statement, but I was. Can't edit April. 

try67
Community Expert
Community Expert
June 8, 2023

Maybe they changed something in the process of creating the file...