Skip to main content
Participant
August 26, 2026
Question

My PDF's once opened closee for no reason in about 20 seconds. Well there is a reason and I'm trying to find out. I installed XI Pro recently from a DVD permenant license and this is now occurring.

  • August 26, 2026
  • 1 reply
  • 14 views

Abode customer service sadi mine is no longer supported. I don’t want to spend $180.00 a yr. to just have Pro I don’t use it enough. Any thoughts what I should try?

    1 reply

    gary_sc
    Community Expert
    Community Expert
    August 26, 2026

    Hi, ​@quirky_video8dec, My guess, without much information, is that your new computer and/or the computer’s OS is not compatible with Acrobat XI.

    Here’s what I find on the internet:

     

    • Windows: Windows 7 (32-bit/64-bit), Windows 8 (32-bit/64-bit), and Windows Server 2008 R2, 2012, or 2012 R2.
    • Mac: Mac OS X v10.6.4, v10.7.2, or v10.8 (Mountain Lion)

      If you are not using those OSs, you’ll need to downgrade your OS or upgrade your Acrobat. 

      Sorry