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Participant
November 7, 2024
Question

Need a Definitive Answer on Deployment of Acrobat Unified Installer on AVD/Multi-User Session Hosts

  • November 7, 2024
  • 3 replies
  • 894 views

I know this question has been asked 100 times on reddit and in these forums and everywhere else on the internet but nobody can seem to come to any kind of general consensus as to what the correct way to do this is so i'm kindly asking for the communities help with this because it causes issues in my enterprise every single day and quite frankly i'm tired of it.

 

Its the typical scenario where we have some users that just need reader and other users that have a full Acrobat License and they are all logging into the same Multi-User session hosts.

 

I pulled all adobe products off my session hosts because we were doing the typical 32 bit install of reader and 64 bit install of Acrobat and I put the Unifed Installer on them as is recommended by Adobe.

 

Its my understanding that the unified installer is supposed to function as adobe reader if a user doesn't have a license and as the full version of Acrobat if they sign in with an account with a license.

 

Ok thats all well and good - of course the problem is that it forces EVERYBODY to sign in even just to use reader.  So I've had people who need reader signing in under "More Options" and using their microsoft account to create an adobe account which seems to get them in and using reader but now I have a bunch of users telling me that when they do this they are getting messages saying their trial has expired and it just force quits out of the application.

 

Can somebody PLEASE tell me the proper and FUNCTIONAL way to deploy the unified installer to an AVD environment because I know i'm not the only one who needs it to work this way.

 

Good grief this shouldn't be this difficult.

3 replies

Participant
May 26, 2025

Did the link posted below work for you OP?

Adobe Employee
November 28, 2024

Hi @Majestic_writer5CF9 

 

Thanks for posting your query to us. Please try the following steps and see if it helps in your user case.

1. Deploy the unified  Acrobat with customized setting to suppress sign in mentioned at https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/installoptions.html#suppress-sign-in 

 

This option will allow user to use the app without signing in as Reader and if user sign in , paid features will be enabled.

 

Regards

Ravi

Participant
November 14, 2024

I have the exact same issue with no resolution.  The application forces users to have a subscription or quit.  It doesn't downsize it's feature set to "reader" at all.  Posting this to keep it fresh.