Need help from Adobe - Student with an Acrobat subscription cancellation problem.
Hello.
So I already contacted the customer support but I feel like I talked with a bot for an hour. Here is the problem I have:
I started an Adobe trial because I needed to combine three pdf files into one pdf so I could return my final file correctly to my teacher. In the confirmation email it says like in the picture, that one month costs only 18,59 euros that I can cancel it for free even during 15th of May. Now it is 18th of May. I thought that I was not in a hurry that if I forgot to cancel then I would only have to pay for 30 days. So I thought that I could cancel the trial by paying 18,59 euros. It's been only 23 days since I started the trial, not even a full month of 30 days yet. I am three days late from the original date because I forgot the date. Now if I try to cancel my Adobe Pro DC, it says that I would need to pay 102,23 €. 102,23 euros for only 23 days of which 14 were free trial days. The cancellation wants me to pay half the price of 12 months I think.
Somebody please help. I didn't mean this to happen. I can still pay 18,59 euros but I was never prepared to pay 102,23 euros.
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