Need help in retrieving a PDF document

I need help retrieving a document that was deleted last night. Identity fraud. I really need that document

Community Manager

Hello @Laural18,

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.

A few details that will help us guide you:

Where was the PDF stored: Adobe cloud storage (the Documents tab in Acrobat web/desktop/mobile, i.e. https://adobe.ly/42PteYl), or locally on your computer/phone?
Which Adobe product were you using (Acrobat, Acrobat Reader, Adobe Scan, Acrobat Sign)?
Was the deletion done from your own account?

1. If the file was in Adobe Cloud storage

Sign in at https://adobe.ly/49gMaml
In the left navigation, open Documents >check for your file, and download it.

2. If the file was stored locally on your device

Adobe has no access to files on your local drive. Please check your operating system's Recycle Bin (Windows) or Trash (macOS), and any backup/sync history you may have (File History, Time Machine, OneDrive/Google Drive/Dropbox version history).

3. Because you mentioned identity fraud, please do this right away, in this order:

Change your Adobe account password at https://adobe.ly/42Jcd1Y
You may change the password and activate the 2-step authentication. Check this article for more details: https://adobe.ly/4uowhTh

I hope this helps, and let us know how it goes.

Regards,

Anand Sri.

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