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carolyn_2109
Participant
October 30, 2024
Question

Need to cancel my account

  • October 30, 2024
  • 2 replies
  • 334 views

I don't use my account enough at the present time to justify continuing my subscription but am unable to cancel. Can someone please reach out to me and let me know how to close my account until I need the app again?

This topic has been closed for replies.

2 replies

R
Adobe Employee
ravinderg62643219
Adobe Employee
November 1, 2024

Hi @carolyn_2109 

 

Please visit https://account.adobe.com/ , go to Plans and cancel your subscription.

 

 

try67
Community Expert
try67Community Expert
Community Expert
October 30, 2024

You should contact Adobe directly for help with this issue, using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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