Need to change email from an unused account

Question

I have 2 adobe accounts, one of which is unused. (I assume the unused one was a free account a long time ago )Each account has a separate email.  I want to cancel the unused account and use the email attached to it as the primary email for my other account. If I delete the unused account can I edit my 1st account and change the email address to the address that was  used in the 2nd account?

Meenakshi_Negi · Answer

Hi robert_3642,

Thank you for reaching out.

You can delete one account that you do not wish. Once the account is removed, the email address can be used for another account, either primary or secondary email. Please use the steps suggested in the following help document: https://adobe.ly/44r4BDa. It will take a month to compete remove the account.

After that, you can change your Adobe ID for the active account with the email address. You may use the steps suggested in the following help document: https://adobe.ly/4jdpRkB.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded