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JIPNET
Inspiring
September 16, 2024
Question

New Acrobat freezing constantly.

  • September 16, 2024
  • 2 replies
  • 8144 views

WHenever asked to do a memory intensive task, Acrobat DC Pro crashes/freezes. This time it was listing comments in a pdf (their number was over 3K marks/comments). 

 

I like the interface but Acrobat has become dangerously unstable. The classic version it replaced is no better these days.

This topic has been closed for replies.

2 replies

Meenakshi Negi
Meenakshi Negi
Legend
September 17, 2024

Hi JIPNET  and ashley_1479,

 

Thank you for reaching out.

 

Please try the troubleshooting steps suggested in the following help document for a crash: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

 

If the above suggestion does not work, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

 

If the issue still occurs, please share the Acrobat and OS versions on the machine. Share the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html. 

 

Let us know how it goes.

 

Thanks,

Meenakshi

J
JIPNETAuthor
Inspiring
September 18, 2024

I updated to the latest Acrobat DC PRo. Crashing still. Are others experiencing this too?

Ventura OS.

    C
    Community Manager
    Chetan23677088sx52Community Manager
    Community Manager
    September 19, 2024

    Hi @JIPNET 
    apologies for the problem. can you please share us the logs so that we can invetigate this issue further

    Steps

    1. Close Acrobat
    2. Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
    3. Select Start Diagnostics.
    4. Now Open Acrobat and reproduce the issue.
    5. Select Stop Monitoring, and share the log ID with us.

     

    Thanks

    Chetan

    A
    ashley_1479
    Participant
    September 17, 2024

    My Acrobat freezes with copy and pasting or just clicking on literally anything. I have tried uninstalling and reinstalling and Im on a brand new gaming desktop

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