New macbook pro doesn't open the same pdfs that my old macbook pro can in acrobat

Question

Hi! I just installed acrobat onto my new macbook pro and I keep getting this message on most of the pdfs I try to open. If I open them on my old macbook pro I have no issues. Some work on the new computer, most do not. Please help!

Adobe Acrobat could not open 'xxx.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

To create an Adobe PDF document, go to the source application. Then choose Save as Adobe PDF from the PDF dropdown in the Print dialog.

Amal. · Answer

Hi there

Hope you are doing well and sorry for the trouble. As described you are unable to open the PDFs on our new mac but the same PDFs open fine on the old mac.

Would you mind sharing the steps you are doing to move the files from old mac to new mac?

The error comes when a PDF file is corrupt or damaged and Adobe Reader tries to open it, but when it finds that there is an issue with the PDF, it throws the error.

Please to zip the PDF file, or share it using cloud storage like Dropbox or Google Drive or document cloud https://acrobat.adobe.com/link/home/ and see if that helps.

Also please go through the help page https://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html and see if that works for you.

Regards

Amal

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