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Participant
July 9, 2026
Question

New update is horrific

  • July 9, 2026
  • 1 reply
  • 5 views

I use Acrobat almost exclusively to read scientific articles, so my needs are pretty basic: highlighting and text boxes. Even with that limited use, the new update is ruining my day.

Since the update, images and figures are disappearing from documents, and the only way to get them back is by saving to doc, closing the application, and reopening the same doc. In addition, the window minimizes on its own, and Acrobat randomly jumps me to the bottom of the document at 4000% zoom. Importantly, I have used Acrobat nearly every day for two years, and none of these issues occurred before the update.

Fix it. 

    1 reply

    Amal Jaiswal
    Community Manager
    Community Manager
    July 9, 2026

    ​Hi @jh0081 

    Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing.  

    Would you mind sharing the version of the Acrobat application and the OS you are using? Go to Help > About Acrobat.

    As described the images and figures are disappearing from the document, is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

    Please share a small video recording of the steps you are taking and the issue as it occurs (Window minimizing and jumping to the bottom of the document at 4000% zoom) for more clarity so we can get this checked by our development team.

    In the meantime, please try the steps below and see if that works:

    1. Try to repair the installation (Win Only) from the help menu and reboot the application once.

    2. You may also try to reset the Acrobat preferences as described here  https://adobe.ly/4vne8F8

     

    Let us know how it goes
    ~Amal