New Windows 11 pc - Acrobat Print Dialog Box - Grayscale Issue

Question

New Windows 11 pc installed last week.When grayscale is selected, the preview is colour and prints in colour.

AnandSri · Accepted Answer

Hello!

I hope you're doing well. We apologize for the delayed response. I'm glad to know that the issue got fixed. Feel free to reach out if you need any assistance. For future reference, you can refer to this article: https://adobe.ly/3FnD5Mp

Thanks,

Anand Sri.

justlearn · Answer

@Banjo2025 a little more detail is needed....what is the name of the printer and model?

If you just installed Windows 11 on your PC, did you also upload the printer driver to your PC as well. Maybe, including an updated firmware too?

Sometimes just updating the printer drivers and firmware will do the trick

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