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G
Gelfling83
Participant
June 3, 2020
Question

No default mail client

  • June 3, 2020
  • 1 reply
  • 14156 views

I'm not sure if this happened after a recent update, but until just 2-3 days ago, I used to be able to click File --> Share File --> Attach to email to automatically attach a PDF to an MS Outlook 2013 email. But now I'm getting a message that says:

 

"Either there is no default mail client, or the default mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the default mail client."

 

Outlook 2013 is definitely set as my default client. I'm using Acrobat Reader DC Version 2020, Outlook 2013 and Windows 10 Home. 

 

Any help would be appreciated -- thanks!

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
June 4, 2020

Hi Gelfling

 

We are sorry for the trouble. As described you are not able to send the PDF as an email attachment


Could you please check whether Outlook is set as the default email application or not.
To check :
1) Launch Acrobat.
2) Go to Edit -> Preferences -> Email Accounts
3) Check if Outlook is set as the default email application or not.

If it is and still gives the same error, you can try removing the default email application and then add the outlook as default email application again and check.

 

Let us know how it goes

 

Regards

Amal

G
Gelfling83Author
Participant
June 4, 2020
Hi Amal,

Thank you for your reply. I did already try those things. I also went into
windows to double-check that outlook is my default email client, and I
tried uninstalling Acrobat and then reinstalling.

Any other direction/suggestion you might have would be appreciated.

Thanks,

Matthew
C
ConnorBITC
Participant
October 5, 2020

I am having the same issue, did you find anything that worked for you?

 

Thanks.

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