Skip to main content
H
HollySpec
Participant
November 7, 2019
Question

No default mail client - cannot send mail out of Acrobat Pro X

  • November 7, 2019
  • 2 replies
  • 2176 views

OK - seriously pulling my hair out on this one!! I have searched and tried just about everything I can find online. Yes, my default email app is set to Outlook. I have changed registry to add every fix I could find. I have updated, I have repaired, restarted. I have uninstalled and re-installed Acrobat. Nothing seems to work!!

I had no issues with Adobe Acrobat X version 10.1.1 until my computer crashed about 2 months ago and had to re-install everything. Running Windows 10, 64 bit, Outlook Office 365 - which I was running before the crash.

I cannot send any pdfs directly out of Acrobat - get the following errors...

Beyond changing any more registry entries.. I wonder if this might have anything to do with anything?

In default app settings by file types, on mapimail it will not let me choose any app, no apps available in store.

Any help will be much appreciated!!!! I send files directly out of Acrobat/Outlook all day and now have to open new mail and attach instead of just clicking send email in Acrobat.

This topic has been closed for replies.

2 replies

assause
Community Expert
assauseCommunity Expert
Community Expert
November 7, 2019

Update on latest version (10.1.9).

https://helpx.adobe.com/acrobat/kb/update-patch-acrobat-reader-10.html

(Updater can be obtained by following the ftp server)


But Acrobat X not supported Windows 10, and end of security support.
If the combination is not supported, it may not work even if the peripheral software is updated.

H
HollySpecAuthor
Participant
November 8, 2019

Thanks! But... unfortunately, patch did not work. I think I may just have to upgrade to the cloud subcription based version 😞

 

T
Test Screen Name
Legend
November 7, 2019

I assume you've installed the local Outlook app, not just using the Outlook 365 web client. If so.. Your Outlook and Windows are up to date and using the latest technology. Time to do the same with Acrobat, I suspect. 

H
HollySpecAuthor
Participant
November 8, 2019

Yes, using desktop version of Outlook.

I have been using my old Acrobat and loading off CD - I hate that all the software now is subscription based but I may just have to bite the bullet and upgrade and pay every month forever! 😞

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices