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19 replies

Participant
October 17, 2025

I've run into this issue, both in Acrabot 2024, and the perpetual license version. 

For the perpetual license I was able to fix it by disabling "New Outlook". That isn't an option in the 2024 version, but adding the "Enhance" tool tot he floating toolbar did the trick. I See others that disregarded that option because they already have the button available on the All Tools panel, but the button works for me when added (redundantly) to the floating toolbar, so I recommend giving that a try if you haven't already. See the post from Meenakshi Negi with instructions on how to do that. 

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Participant
July 10, 2024

Issue still exists. Work around, I disabled the new Acrobat as mentioned in this thread, and it works now. 

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Participant
June 6, 2024

Same problem here with my users. I disabled the new Acrobat as mentioned in this thread, and it works now. 

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Meenakshi_Negi
Legend
May 8, 2024

Hi Nicole28091278fhjp and whalec,

 

Thank you for the clarification. 

Please share the screen recording of the steps you do and a sample PDF on which the issue is reproducible.

Share the Acrobat and OS version number in use. 

It would be helpful if you could share the process logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html. 

We will share the information with the team for further investigation. 

 

Thanks,

Meenakshi

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Participant
May 28, 2024

I have some issue! Still no solution.

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Participant
April 27, 2024

Workaround:

  • in Mac: open Acrobat, then View > Disable new Acrobat.
  • In Windows: select the hamburger > Disable new Acrobat.

 

You are switched to the old layout, with the toolbar & buttons shown and working.

You're welcome!

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Community Expert
May 1, 2024

I can confirm that this issue is still not resolved. As you can see from the screenshot below, the Enhance button doesn't appear even after the perspective crop corners are visible. 

 

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Participant
May 1, 2024

same exact issue for me.

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ravmitterhoff
Inspiring
January 21, 2024

It appears that someone fixed this. Now when ypu click on the tool bar the entire enhance menu opens. Thanks

 

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Participant
April 17, 2024

How did you fix it? I'm having the same issue

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ravmitterhoff
Inspiring
April 17, 2024
I thought it was fixed in the upgrade
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