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rhonda_3073
Participant
jul. 16, 2025 6:15 PM UTC
Pergunta

No longer able to download PDFs

I used to be able to use Acrobat to download PDFS for work with no problem. Now, the save button is greyed out. I have the $37/month Adobe plan. Tried updating desktop app and other troubleshooting steps. Help! I need to be able to do this ASAP for my job. Thanks. 

1 Resposta

try67
Community Expert
try67Community Expert
Community Expert
jul. 16, 2025 9:26 PM UTC

Acrobat is not involved in the process of downloading PDF files. That is something your browser does.

So what exactly happens when you try to save those files?

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