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Alanna33144983gunv
Participating Frequently
October 24, 2023
Question

No longer converting or combining

  • October 24, 2023
  • 1 reply
  • 620 views

I used to be able to convert any type of doc (word, excel, office message) to a pdf and now I cannot. I also am not able to combine documents. I cant figure out why.

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    1 reply

    gary_sc
    Community Expert
    gary_scCommunity Expert
    Community Expert
    October 24, 2023

    Hi, @Alanna33144983gunv, is there any chance you are using Acrobat Reader and not Acrobat Pro? (FWIW, you will not be the first or last to have done so.)

     

    Meanwhile, what IS happening? Does nothing happen? Is there a beep? What happens?

     

    Also, what process do you use to do this? What menus do you go to, etc.?

    A
    Alanna33144983gunvAuthor
    Participating Frequently
    October 24, 2023

    How can I tell what version I have? It used to work and then today it stopped. When I try to convert another document to a pdf, it becones a notes document and the content is all mixed up. When I try to combine multiple documents I can get to the screen where you can rearrange them and then hit the combine button. Then nothing happens. That window simply closes.

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