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K
Karen Marie284886758mxx
Participant
February 20, 2023
Question

No Menu Text on Acrobat Pro

  • February 20, 2023
  • 1 reply
  • 1677 views

I desparately rely on utilizing Acrobat tools. On February 13, I opened Acrobat, to edit notes in a class. Upon opening, the pdf, the menu text disappeared from menus on the top and side. The links still work, but I cannot see what I am clicking. 

For days, I searched the internet, and none of the advice worked. I uninstalled, reboot, reinstalled. Removed and replaced upser preference folders. etc... 

Is this problem fixable? 

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
February 20, 2023

Hi @Karen Marie284886758mxx 

 

Hope you are doing well and sorry to hear that.

 

As you have tried most of the troubleshooting steps with no luck, please try the steps as in the order below:

 

 1. Remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html ,

2. Reboot the computer once

3. Reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know how it goes.

 

Regards

Amal

K
Karen Marie284886758mxxAuthor
Participant
February 21, 2023

This occurred when I attempted to unzip. After making several failed attempts to copy this file, I went ahead and skipped the file. I rebooted after Acrobat immediately shut down after install. It will not stay open more than 5 seconds, shutting down with no warning. I am running Windows 11. 

-----

Edition Windows 11 Home
Version 22H2
Installed on ‎9/‎23/‎2022
OS build 22621.1265
Experience Windows Feature Experience Pack 1000.22638.1000.0

-----

Device name LAPTOP-4V5RI6N6
Processor AMD Ryzen 7 5800H with Radeon Graphics 3.20 GHz
Installed RAM 64.0 GB (63.4 GB usable)
Device ID 2E588D45-3993-491D-81DA-0A41BD836462
Product ID 00325-82177-42462-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

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