No PDF file created because AA encountered an unidentified error

Forum|Forum|5 years ago
March 23, 2021
1 reply
2165 views

Just recently not able to combine files into one - get this error everytime. Files are stored on a shared network drive, but read that need to be stored on local drive so I tried using files on my C: drive - same error. So tried files stored in the Cloud - same error. What can I do to fix this???

General troubleshooting

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Karl Heinz Kremer

Community Expert

Does this happen with all files, or just a subset from the same source? You can test this by e.g. creating two files within Adobe Acrobat (use any of the File>Create options) and then trying to combine them. If you get the same error I would try to repair Acrobat (there is a repair option in Acrobat's Help menu on Windows), or to reinstall, potentially after using the Adobe Cleaner: http://labs.adobe.com/downloads/acrobatcleaner.html

K

kristinrw23Author

Participating Frequently

Thank you for resonding.

Ok, so what I have been doing with no issue for the past year - I have 3 .jpg's saved and I want all 3 images combined in to one PDF. Until recently no problems. I have already done the repair option twice.

Karl Heinz Kremer

Community Expert

Is it possible that one or more of the JPEG files are corrupt? If a simple repair does not work and it's not an issue with the files, use the Adobe Cleaner. This requires that you have the installation medium to re-install Acrobat, and access to the license information.

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