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lamw4512027a
Participant
August 28, 2018
Answered

No permission to save when print as pdf in Internet Explorer (Acrobat Pro 2017)

  • August 28, 2018
  • 1 reply
  • 1362 views

Hi,

I have encountered an error when saving a webpage from Internet Explorer.

Belows are steps to reproduce the error

1. Go to any webpage by Internet Explorer 11

2. Select "File > Print" > "Adobe PDF" (Adobe Acrobat Pro 2017 is installed)

3. Then save to D drive instead of C drive.

4. The error is prompted.

Searched from internet, when "Enable Protected Mode" is off in Internet Explorer, the file can be saved.

Is there any solutions without changing the setting to off?

Can you please assist ? Thank you.

This topic has been closed for replies.
Correct answer Abambo

lamw4512027a  wrote

I found that the problem occur in Internet Explorer only. There is no problem if I do it in Chrome.

Is it a security feature or compatibility issue?

Strange, the error points to an rights management problem.

Any how, if saving a PDF or any other file format file from explorer to anywhere fails, you should ask the question in a Microsoft forum.

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
August 28, 2018

Please find hereafter some guidance:

First: there is no general saving problem. You can save to any place you like and you have the right to save to.

Second: does a replacement location work?

Third: can you create files on D:\? You need to test it by creating a simple text file.

ABAMBO | Hard- and Software Engineer | Photographer
L
lamw4512027aAuthor
Participant
August 30, 2018

Hi Abambo,

1. I can save to C:\, then cut and paste the file to D:\. But I cannot directly save to D:\

2. Yes. If I do the above steps.

3. Yes. I can create folder and files on D:\. The account should have the read, write right.

I found that the problem occur in Internet Explorer only. There is no problem if I do it in Chrome.

Is it a security feature or compatibility issue?

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
August 30, 2018

lamw4512027a  wrote

I found that the problem occur in Internet Explorer only. There is no problem if I do it in Chrome.

Is it a security feature or compatibility issue?

Strange, the error points to an rights management problem.

Any how, if saving a PDF or any other file format file from explorer to anywhere fails, you should ask the question in a Microsoft forum.

ABAMBO | Hard- and Software Engineer | Photographer
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