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dpcee
Participant
January 15, 2014
Answered

No "Place Signature" Option in Acrobat XI Pro

  • January 15, 2014
  • 6 replies
  • 34614 views

I use Acrobat XI Pro.  When I click the "Sign"  Button I do not get the  I Need to Sign, Fill & Sign, Place Signature  Menu Options like I do using another computer in Acrobat Reader XI.  Why?  Or, alternatively how do I activate those convenient options in Pro?  When I click on the "Sign"  Button in Pro, I get "Sign With Certificate" Options...but nothing that would allow me to simply place graphic signature file like in Reader.

This topic has been closed for replies.
Correct answer PulkitJ

Hi dpcee and toonr

Can you please check if you have the following registry setting on the machine on which you don't see "I Need to Sign" and "Get Others to Sign" options in the Sign pane inside Acrobat.

[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\11.0\Workflows]

"bEnableAcrobatHS"=dword:00000000

6 replies

Nigel_Tufnel
Nigel_Tufnel
Participant
August 5, 2015

Is there something else I can do besides hacking the registry? I've got 30 users with this issue. Is it an installation problem?

A
Anonymous
November 25, 2014

I am having same problem. I have been able to add my digital signature. Now the option disappeared under Tools.

P
Adobe Employee
PulkitJCorrect answer
Adobe Employee
September 19, 2014

Hi dpcee and toonr

Can you please check if you have the following registry setting on the machine on which you don't see "I Need to Sign" and "Get Others to Sign" options in the Sign pane inside Acrobat.

[HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\11.0\Workflows]

"bEnableAcrobatHS"=dword:00000000

    avelectro
    avelectro
    Participant
    August 11, 2014

    In my Acrobat XI Pro I see the I Need to Sign group but all selections are gray.  The document's security allows for signatures but changing the document is not allowed.  I assume that is why I cannot add a signature.

    Am I correct?

    G
    George_Johnson
    Inspiring
    August 11, 2014

    What it's really saying is it allows for digital signing, but this doesn't mean it allows e-signing, which is what the "I Need to Sign" panel is all about.

    If you click "Work With Certificates", does it allow you to "Sign with Certificate"?

    avelectro
    avelectro
    Participant
    August 11, 2014

    Nope. Still see all selections as gray.

    T
    toonr
    Participant
    May 7, 2014

    I am experiencing this as well - my workstation is running Win 7 Pro, Acrobat Pro XI.  Laptop is running Win 7 Enterprise.

    Created and and signed a document on the laptop - had to use Sign with Certificate in the Work with Certificates group.

    There there are no I Need to Sign or Get Others Sign groups.

    Opening the same signed PDF on my workstation, I have the I Need to Sign & Get Others to Sign groups, as well as the Work with Certificates group.

    Another difference, when signing from my Win 7 Pro desktop, when I place signature, I need to provide my ID password.  I do not have to do this when signing from the Win 7 Enterprise laptop.

    The Acrobat Pro XI versions are both 11.0.06

    I
    IsakTen-RwIoo2
    Inspiring
    May 7, 2014

    There are preferences under HKLM\SOFTWARE\Policies\Adobe\(product name)\(version)\FeatureLockdown\cServices that control EchoSign features. Check if any of them are disabled on the machine where you do not see "I Need to Sign" and "Get Others Sign" groups.

    T
    toonr
    Participant
    May 8, 2014

    Thank you for the suggestion - I checked both of my installations, and the cServices entry doesn't exist in either.

    Are the "I Need to Sign" and "Get Others to Sign" groups only necessary for Echosign?   We are using the signing functionality internally - and don't actually use the Echosign service.

    We can sign documents using the Sign with Certificate action under the "Work with Certificates" group, but in preparing documentation for end users within our organization, I'm trying to determine why the groups appear on one installation and not another.  So far, the only difference I can see is the operating system - Windows 7 Professional shows all groups, while Windows 7 Enterprise does not.

    G
    George_Johnson
    Inspiring
    January 15, 2014

    There are a number of possibilities, including:

    1. Security restrictions that would prevent it

    2. The presence of a digital signature field (signed or unsigned)

    3. The document is Reader-enabled

    4. It's a form that has a button with a Sumbit Form action

    5. Something else

    If you can post the document somewhere and include a link, we could tell you the specific reason if none of the above help.

    D
    dpceeAuthor
    Participant
    January 16, 2014

    Thanks for the reply.  But there is no one document to post...the document doesn't make any difference, I've checked with no document and several I created and those menu items aren't listed in Pro.  If overall security restrictions could be it, then that is a possibility.   My IT specialists are suggesting that option must not be available in the PRO Version, but it is hard for me to believe that the free Acrobat Reader XI  has such an easy and convenient signature option that wouldn't also be included in the Professional Version.  It just seems strange when I press the SIGN Button in Pro, I only get the "Work with Certificates"  submenu option.  In Reader, the submenu options are:  "I Need to Sign" , "Get Others to Sign" and "Work with Certificates".  Anyway, I appreciate your help and suggestions.

    G
    George_Johnson
    Inspiring
    January 16, 2014

    I see, and the EchoSign e-signature tools should be available in Acrobat (10/11) unless one of the reasons included above is preventing it. But it sounds like the "I Need to Sign" panel is missing entirely. I don't see in the reference that lists the features the can be locked down that it's possible to remove the e-signing tools but not the digital signature tools. You can remove the Sign pane entirely though. Could still be possible though.

    I would check to see if there are any updates available (Help > Check for Updates), then try a repair (Help > Repair Acrobat Installation), and then consider a reinstall followed by updates to the latest version.

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