Participant

Answered

No Print of PDF after updating mac sonoma

Forum|Forum|2 years ago
September 23, 2023
49 replies
56320 views

Hi,

afer updating to Sonoma I'm not able to print in Acrobat. The Adobe Distiller is opening automatically and then the following error occurs:

A PDF file cannot be created from the following file:

/var/folders/wl/rf9rt6y96jd46gqsn6h12zbw0000gn/T/PSbmDDom.tmp

For details on how to use the Adobe PDF settings: Standardqualit√§t

see the log file

Does someone know a hint how to solve the problem? Printing with adobe reader ist possible.

Correct answer rbtallitsch

Even though, when checking for updates, I was told I had the latest version of Acrobat Pro I found an “optional update” at https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoct2023.html#dccontinuousocttwentytwentythree

Downloaded the optional update and problem solved.

R

rbtallitschCorrect answer

Participant

Even though, when checking for updates, I was told I had the latest version of Acrobat Pro I found an “optional update” at https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoct2023.html#dccontinuousocttwentytwentythree

Downloaded the optional update and problem solved.

Ram1841

Participating Frequently

Hi,

I tried to update, but reached a 'grey' window (see the attached)

can you help?

Ram

Israel

SGuerra

Participating Frequently

Hi

Have you tried updating even within Adobe instead of installing externally?(see attached image)

F

found solution

Participant

Delete all of Adobe installer and driver from PC and restart

Should be able to print anything you want without using ADOBE

After downloaded new version of SONOMA everything in Abode couldnt print

G

Gavin35282217g8aq

Participant

Best solution to the printing issue - work / edit in Adobe and print from Apple's PDF app - Preview . . .

K

Kamil-demografik

Participating Frequently

Unfortunately, many special PDF sheets and especially active PDF sheets do not work in the preview application... They are created in the AR program, they can only be completed there and printed only from the AR application 😕😕

edb51892465

Participant

See This article: https://eclecticlight.co/2023/09/25/postscripts-sudden-death-in-sonoma/

Acrobat cannot print a Postscript file to a non-postscript printer, and Sonoma does not recognize my Xerox printer as being a Postscript printer (which it is). I installed the Generic Postscript Printer driver instead of the Xerox driver, and now everything is working. This may be a fix for yuou if you own a postscript printer.

If you don't have a Postscript printer the only two choices you seem to have are:

After selecting print, click the Advanced tab and check "Print as image."
Use the macOS Preview application.

I'm sure Apple and/or Adobe will fix the problem soon. (sarcasm)

K

Kamil-demografik

Participating Frequently

Option no. 1 doesn't work. For me, I cannot make any changes on this tab and I get a message there that the Beta version of MacOS Sonoma does not allow printing to the image. Only I don't use the beta version... 🙄

M

martidaily

Participant

Fortunately, Preview works just as well as Adobe Acrobat; it comes with the Mac OS for free and just takes a little getting used to due to the slightly different interface. I won't be purchasing Adobe Acrobat any longer.

K

Kamil-demografik

Participating Frequently

Unfortunately, many special PDF sheets and especially active PDF sheets do not work in the preview application... They are created in the AR program, they can only be completed there and printed only from the AR application 😕😕

C

Chase35033687iqhf

Participant

Changing print settings after the print window pops up, from Custom to Acrobat Default fixed the issue for me.

M

Mr. Xeno

Participant

Thank you for this simple insight - you're right! Would have thought Acrobat was designed to auto update like the rest of Adobe's apps, oh, well. Thanks, again.

Suzanna3453204332yv

Participant

You are welcome. 🙂

C

CGF54

Participant

I just encountered the same problem after upgrading to Sonoma. I'm using a boxed Acrobat Pro 2017-- so not subscribing by the month, and no updates available, I don't think. But another user on another thread suggested opening the file you want to print in Preview and printing from there. This worked just fine for me and allows me to keep using Adobe Acrobat 2017 instead of deleting it and trying to reinstall, which probably wouldn't have worked since the 2017 program may not be supported anymore. Anyway-- try printing in Preview and see if that doesn't do it.

P

P. Markus Mönch scjAuthor

Participant

After updating to version 2020.005.30539 everythings ist working again.

Thanks

M

Mdk 2.0

Participant

Actually, not working as it should (or at least as it used to work before macOS Sonoma) latest updates only changes the print option to "print as image", where you lose a lot of the print quality (faded text, missing lines from tables, etc.). Printing the same PDF document (a bank statement in my example) before and after the update to Sonoma there is a clearly a big loss of quality, in some cases its even hard to read if the text is too small and in my case I need the print quality to be perfect like it used to be before macOS Sonoma. And I’m using the same laser printer and the printer is new. So, the problem is not fixed, from my point, merely a workaround to get printing working only, the actual real fix is to downgrade to macOS Ventura (where support for PostScript is still available or print from a Windows PC).

Amal.

Community Manager

Hi there

The issue is known to our engineering team and is being worked on. The fix will be available in the future updates.

~Amal

I

IreneInUSA

Participant

Hi all,

As of today, Nov 22nd, 2023, I have updated my Mac to Sonoma 14.1.1. and my Adobe Acrobat is also up to date. I pay a subscription to Acrobat Pro. I find it annoying to convert files in .docx just to print and upload the file into the Adobe web app.

I was able to print only through the app.

I did not convert the file in .docx.

Does anyone have a better solution to the issue?

Amal.

Community Manager

Hi there

Please share the requested logs so we can further diagnose the issue for the fix.

~Amal

P

Pierre3258782354dg

Participating Frequently

Thanks,

When I try to print with adobe pro there is a log which says "impossible to print".

Find attached, the logs

Best regards

Pierre

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