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IBP_Consultants
Participant
May 31, 2025 4:15 PM UTC
Question

no puedo ver mis documentos, queda cargando la pagina

En el inicio al presionar la pestaña de documentos, no abre nada y queda la rueda marcando como si estuviera cargando, anteriormente me aparecia ahí mismo los documentos salientes y los entrantes, tampoco me aparece las plantillas que habian sido guardadas.

 

 

4 replies

Tariq Dar
Legend
Jun 2, 2025 1:06 PM UTC

Hi @IBP_Consultants, 

 

Sorry for the troubled experience, and thank you for reaching out. 

If possible, could you try using the browser in incognito mode to check if the issue is reproducible? Also, try using a different browser on the machine or on a different device. 

 

This could have been a temporary outage of the service in your region, You can always check the online services status here: https://adobe.ly/4jslRMp

 

If the issue is still reproducible later today or tomorrow, kindly let us know. Thank you for your patience and support.


~Tariq

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IBP_ConsultantsAuthor
Participant
Jun 2, 2025 1:33 PM UTC

Hi Tariq!

 

I just did the incognito mode and didnt works, also I tried in many others browsers and its the same thing.

 

Tried too on the phone without wifi and its also the same.

 

Its been more than 3 days that having  this problem. Is some other people experimenting same?

Its hard been paying a suite and dont receive the service.

 

 

 

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gonzalo_8101
Participant
Jun 4, 2025 8:35 PM UTC

Hola yo estoy experimentando lo mismo, soy de chile, tengo 3 cuentas y las 3 me aparece el mismo error, trato de ver documentos y no carga nada, estoy complicado ya que necesito trabajar con este programa, tambien intente de modo incognito y no funciono

 

saludos

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