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A
Andros
Known Participant
April 21, 2025
質問

No se encuentra el punto de entrada del procedimiento CopyFile2 en KERNEL32

  • April 21, 2025
  • 返信数 1.
  • 4045 ビュー

No se encuentra el puntode entrada del procedimiento CopyFile2 en KERNEL32

返信数 1

Amal.
Amal.
Legend
April 21, 2025

Hi there

 

Hope you are doing well and thanks for reaching out.

 

Would you mind sharing the version of the Acrobat Reader and the OS you are using? Go to Help > About Acrobat and make sure its updated to the latest version 25.01.20458. Go to Help > Check for updates and reboot the computer once.

 

This issue is related to the Office 2016 installation, as it does not always install the VS2015 runtime on computers. Please Download Microsoft Visual C++ 2015 runtime from Microsoft Download Center. Install it by double-clicking the downloaded file - vc_redist.x64.exe (on 64-bit computers) and vc_redist.x86.exe (on 32-bit computers).

 

For more information, please check the help page https://adobe.ly/4iuDBG9

 

Let us know how it goes.

 

 

 

    A
    Andros作成者
    Known Participant
    April 21, 2025

    Hola, gracias,

    Version: 25.001.20458
    Windows.7.pro
    Office 2016

    Microsoft Visual C++ 2015
    vc_redist.x64.exe
    No he podido instalar, porque Windows7 dice que ya lo tengo (que no es cierto).

     

    AnandSri
    AnandSri
    Legend
    April 22, 2025

    Hello Andros!

     

    I hope you are doing well and thanks for sharing additional details.

     

    Could you please share the details of the Acrobat version you are trying to use or install? From the screenshot, it seems that you are using an older version of Windows, and you might be using an older version of Acrobat, or freeware Acrobat Reader, which is not supported. For technical specifications and supported platforms, see this article: https://adobe.ly/3EjS9uB

     

    Consider upgrading to the latest available Windows, which supports the CopyFile2 function. This will ensure compatibility with applications that require this function. See this article to learn more about the Products and technical support periods. 

     

    I hope this helps.

    Thanks,

    Anand Sri.

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