No se puede convertir un archivo a PDF

Hi @a_ernesto_9147,

Hope you are doing well. Sorry for the trouble. 

Do you see this issue with every file you try to use? 

Would you mind sharing print logs with us to help us understand if this is related to Acrobat?

Steps can be found here: How to collect Print logs for Acrobat/Reader? (https://adobe.ly/3YfN3Fu)

Also, would you mind sharing a sample file with me to test the issue in-house? 

[To do so, click on my profile name followed by the blue "Send Message" button on the next page]

Look forward to hearing from you.