Like most companies around the world, Adobe is dealing with reduced staff and higher demand on that staff because of the pandemic. Wait times for help in chat or by phone are going to be very long, and there's nothing Adobe can do about.
There's nothing we can do about it either. We're not Adobe employees. We can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee. But if you have a problem with the actual applications and ask a question, someone here will do their best to answer.