No work saved while working in browser - any way to recover?

Question

Hi there, I uploaded a MS Word resume template into Acrobat for editing (the browser version, not the desktop app). Normally, when I work from the browser in Acrobat, changes to files are saved automatically to cloud storage. When I came back to this file later, the document had reverted entirely back to the templated version--it appears no work was saved. I had a working internet connection the entire time I was editing the document.

Am I out of luck on this? Any insight on what may have caused it? There's no version history (that I can find) to play with. Changes I make to the document now are being saved as normal.

Meenakshi_Negi · Answer

Hi Dani308989498oy5,

Thank you for reaching out, and sorry about the delay in response.

This generally happens when the internet connection is intermittent or if you close the page without closing the file. After making changes, when you exit, ensure you get the notification of the saving changes.

Ensure that you do not close the file or the browser directly.

As the changes are saving without any issues, we cannot comment on what might have caused this behavior.

If the issue occurs again, let us know.

Thanks,

Meenakshi

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