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Celine3140773470cd
Participant
February 10, 2025
Question

None of my documents will load to send for signature

  • February 10, 2025
  • 1 reply
  • 202 views

I am trying to bulk send something. I keep getting a :document upload problem" email saying "We were unable to create your agreement 2025 SPC Doc because we had a problem converting your document to PDF." I have sent this doc before without issue and tried three seperate docs, none will work. I have updated my Adobe and the online version is also not working. Since I know its not the doc, is there just a site wide issue. I have been trying unsuccessfully to send this doc for hours but just can't get past "processing".

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
March 8, 2025

@Celine3140773470cd Since you've already ruled out document issues and updated your software, there might be temporary server-side problems or connectivity issues affecting Adobe's services. First, check the Adobe System Status page to see if there are any reported outages or issues with their signature services. If the problem continues, try restarting your computer and internet router to refresh your connection. As a workaround, you could also try sending the document using a different internet browser or device. 

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