None of my documents will load to send for signature

Question

I am trying to bulk send something. I keep getting a :document upload problem" email saying "We were unable to create your agreement 2025 SPC Doc because we had a problem converting your document to PDF." I have sent this doc before without issue and tried three seperate docs, none will work. I have updated my Adobe and the online version is also not working. Since I know its not the doc, is there just a site wide issue. I have been trying unsuccessfully to send this doc for hours but just can't get past "processing".

justlearn · Answer

@Celine3140773470cd Since you've already ruled out document issues and updated your software, there might be temporary server-side problems or connectivity issues affecting Adobe's services. First, check the Adobe System Status page to see if there are any reported outages or issues with their signature services. If the problem continues, try restarting your computer and internet router to refresh your connection. As a workaround, you could also try sending the document using a different internet browser or device.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.