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Charmaine37053488fujn
Participant
April 29, 2024
Question

Not able to check a PDF while signed in to an Adobe account

  • April 29, 2024
  • 1 reply
  • 199 views

Hi everyone,

 

I used to be able to view a PDF while signed in to my Adobe account and using an Adobe Acrobat Extension in Google Chrome, but now I can no longer do it. I have an Adobe Acrobat license. Prior to this issue, I *may* have clicked an AI-related feature of Adobe Acrobat.  

 

Here's how to reproduce the issue:

1. Click the website link that redirects you to a PDF.

2. Select a profile. 

3. The page loads with the PDF and then it reverts back to the below Profile page. 

 

 

Any suggestions how to go about with this?

 

Thanks a lot!

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 14, 2024

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Also, try to download the PDF to your computer locally and then try to open it with Acrobat/Reader desktop application.

     

    What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.

     

    ~Amal

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