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Participant
Feb 20, 2025 6:16 AM UTC
Question

Not able to edit pdf document though my plan include acrobat pro

i am not able to edit pdf document though my plan includes acrobat pro. It keeps on prompting me to reactivate my subscription. 

 

1 reply

justlearn
Community Expert
Community Expert
Mar 4, 2025 5:29 AM UTC

@karin_9145 if the app is prompting you to 'reactivate the subscription,' it essentially is telling you your plan has expired. If you have already paid, then I would log out of adobe.com, and make sure you are log into the correct account. Speaking from experience, I have two accounts of Adobe—so, if I use the wrong account, I would get different messages too. 

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