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A
AngusEm
Participant
December 2, 2019
Answered

Not able to install the Acrobat DC 19.21.20049 getting error ' New version is Already Installed'

  • December 2, 2019
  • 1 reply
  • 832 views

I've downloaded this file that takes about 20 minutes several times now. When it's finally done, it says that there's a new one already installed. I've checked w/the registered programs, I've looked for "adobe", "acrobat" and "reader" in the start menu: nothing. Now my way of dealing w/that was to install 2017.011.30152 from ftp://ftp.adobe.com/pub/adobe/reader/win/ but I can't seem to upgrade from that, but it still tells me I already have a new one.

It keeps trying to install for 2019.021.20049 for Win8.1.

 

[Title Edited by Moderator]

This topic has been closed for replies.
Correct answer Amal.

Hi AngusEm

 

We are sorry for the trouble. As described above, you are not able to install the application 

 

You may please use to the steps provided in the help article here (https://helpx.adobe.com/acrobat/kb/error-1722--there-is-a-problem-with-this-windows-installer-packa.html) and see if that works.

 

Let us know how it goes.

 

Regards

Amal

 

 

1 reply

Amal.
Amal.Correct answer
Legend
December 3, 2019

Hi AngusEm

 

We are sorry for the trouble. As described above, you are not able to install the application 

 

You may please use to the steps provided in the help article here (https://helpx.adobe.com/acrobat/kb/error-1722--there-is-a-problem-with-this-windows-installer-packa.html) and see if that works.

 

Let us know how it goes.

 

Regards

Amal

 

 

    A
    AngusEmAuthor
    Participant
    December 5, 2019

    Looks like that was it. Boy did I ever have a lot of updates languishing! That's why it took me so long to get back to you.

    Thanks.

    Amal.
    Amal.
    Legend
    December 6, 2019

    Hi there

     

    We are glad to hear that the issue got fixed.

     

    Feel free to contact us for any further assistance required in the future.

     

    Regards

    Amal

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