Not able to open acrobat DC

Forum|Forum|1 year ago
February 15, 2025
1 reply
323 views

Acrobat stopped working, and starting from the program list also does not work. I uninstalled and installed the licenced version three times. After a while, an error message appeared stating, 'A running instance of Acrobat caused an error.' I have attached a screenshot. I have a Creative Cloud All Apps plan licenced.

Correct answer AnandSri

Hello Anirudhan!

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please restart your computer and launch the app. Then, go to Menu > Help > Check for Updates to check for pending updates, install any available updates, and restart both the app and your computer. If you are unable to launch the app, try the solution in this article and let us know the results: https://adobe.ly/41yj8vc

Thanks,

Anand Sri.

AnandSri

Correct answer

Community Manager

Hello Anirudhan!

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please restart your computer and launch the app. Then, go to Menu > Help > Check for Updates to check for pending updates, install any available updates, and restart both the app and your computer. If you are unable to launch the app, try the solution in this article and let us know the results: https://adobe.ly/41yj8vc

Thanks,

Anand Sri.

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