Participant

Question

Not allowing to Sign-In In Acrobat DC 2019

Acrobat Pro 2019 is not allowing me to sign in at all. Whenever I try the sign-in button does nothing.

Please see the attached Video.

Participant

I have the same problem. I just installed Acrobat Pro DC (2019.008.20071) on my new laptop. I have followed the steps below with no success.

Adobe Employee

Apologies for the trouble you had using Acrobat. Could you please share the Acrobat version you have and confirm it's updated to the latets version.

Regards

Ravi

Community Manager

Hope you are doing well. Sorry for your experience!

Let's check one point at a time.

First, let's try repairing the application. To do so, go to Help-> Repair Installation.

If this doesn't help, let's reset the app preferences and see if that works.

If this doesn't work, we might want to check the licensing files available on your system. Delete the files in the OOBE folder:

Adobe Licensing-related entries (starting with names such as Adobe User Info and Adobe App Info) stored in the following databases:

Note: Please keep Acrobat closed at all times when performing the steps.

Once done, restart your computer and try again.

Let me know if this helps.

-Souvik

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