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Participant
March 10, 2023
Question

Not Authorized message when sending document for signature

  • March 10, 2023
  • 1 reply
  • 546 views

tengo que mandar un documento para que lo fimen electronicamente, en mi adobe me dice que puedo hacerlo dos veces por mes, pero cuando lo mando me dice que no estoy aurorizada para hacerlo, tanto en la aplicacion de escritorio, como en la pagina on line.

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1 reply

Meenakshi_Negi
Legend
March 29, 2023

Hi Dra. Flavia28815546zyft,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please let us know if you are still experiencing issues sending documents for signature.

We checked your account and see that you have an Acrobat Sign Team plan.

The account shows active and working fine.

 

Let us know if you need any help.

 

Thanks,

Meenakshi