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thomas_9615
Participant
December 3, 2024
Question

Not logging in Acrobat Pro - initializing please try again later

  • December 3, 2024
  • 1 reply
  • 311 views

Hello,

 

We are using Acrobat Pro in our citrix environment, we are saving user profiles with ivanti workspace control, but sometimes the application is just not logging in automatically, while if you restart the application, suddenly you are logged in.

 

Going to Help > sign in occurs in error initializing please try again later.

 

What can we check?

 

Thanks,
thomas

 

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
February 25, 2025

Hi @thomas_9615,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

In case you are still looking for a solution, you can try the below steps:

 

Since Ivanti Workspace Control manages user profiles, ensure the following:

  • Acrobat’s credential storage (%APPDATA%\Adobe\Acrobat\DC\Security) is properly included in the user profile.
  • Ensure local appdata (%LOCALAPPDATA%\Adobe\Acrobat\DC) is persisted across sessions.
  • If you use profile cleanup on logoff, confirm that Acrobat's session data isn’t deleted.

 

  • Acrobat may be trying to use Shared Device Licensing (SDL) but failing due to profile handling.
  • If using Named User Licensing (NUL), ensure:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\DC\FeatureLockDown
      • bEnableSignIn = 1 (enabled)
      • bSignInRemembered = 1 (keep users signed in)
  • Check HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\Privileged for any stored credential issues.

 

 

  • Ensure Citrix policies allow Adobe processes to run in full user mode (not isolated mode).
  • If Adobe Cloud authentication servers are blocked, check firewall rules.
  • Test by allowing direct internet access to:
    • *.adobe.com
    • *.adobelogin.com
    • *.services.adobe.com

 

Then, restart AdobeGCClient.exe and Adobe Desktop Service.exe for sign-in via:

taskkill /IM AdobeGCClient.exe /F
taskkill /IM Adobe Desktop Service.exe /F
start "" "C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient\AdobeGCClient.exe"

 

Ensure these are not blocked in Citrix App Layering.

 

Hope this helps.

 

 

-Souvik

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