not receiving signed docs

Hi there, 

Sure, please give it a try and see if that works. I have also esclated this to our Sign expert, they will look into it once they are available.

~Amal

Thanks Amal. i have looked in all the spaces and can’t find them. they are still sitting in all files saying out for signature. the files are all the same other than a name being changed so i don’t think it is a file specific glitch but i will try that and let you know. 

Hi there

Hope you're doing well, and thank you for reaching out, and sorry to hear you're experiencing this. 

Please try the steps below and see if that works

1. Check Your Agreements Dashboard Directly
Rather than relying on email notifications, go directly to your Acrobat Sign agreements dashboard:

- Sign in at https://adobe.ly/4vKAvVz 

-Navigate to Home > Documents > Agreements (Click on Acrobat Sign) and check all subfolders: In Progress, Completed, Cancelled, and Expired.

If the documents show as Completed there but you're not receiving emails, the issue is with email delivery, not the signing process itself. 

2. Email Notifications May Be Filtered or Blocked
- Please check if Adobe Sign notification emails (from adobesign@adobesign.com) are moved to Deleted Items or spam, search your email (including Spam/Junk/Deleted) for emails from adobesign@adobesign.com ask your IT admin to whitelist that domain if you're on a corporate email system.

3. Signers May Have Disabled Email Notifications
The signer may have turned off the email notification for the document. Check the Completed folder in your Acrobat Sign agreements to see if the file is there. If it shows as Completed in your dashboard but you got no email, this is the likely explanation for the missing notifications. 

4. Account/File-Level Issue, Not Browser
You mentioned 1–2 come through, but the rest don't, and you've already ruled out the browser. If the issue occurs only with particular files, it may be a file-specific glitch. Try re-sending one of the affected documents as a fresh agreement (re-upload the PDF and send again) to see if a clean version completes correctly. 

Let us know how it goes.

~Amal