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N
Nico Hüsch GmbH
Participant
May 14, 2020
Question

Not Receiving the SMS - HEEEELP :)

  • May 14, 2020
  • 2 replies
  • 820 views

Hello, I hope you can help me. The problem is that the customer receives a mail with the request to sign. In the opened document he can then choose the variant "mobile". The customer must enter his mobile phone number with +49172.... format and then normally receives a text message to sign on the mobile display with his finger. This function is crucial for us, but the SMS by Adobe does not arrive any more. Many greetings from Germany

This topic has been closed for replies.

2 replies

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
May 14, 2020

What happens when you turn off the 2-step verification?

N
Nico Hüsch GmbHAuthor
Participant
May 14, 2020

Well, not quite sure if u changed something. But its working right now.

 

So, thank you so far for your fast help!

 

Best regards from Germany,

Nico

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
May 14, 2020

What are you talking about?

Is it related to Acrobat Pro?

What is your question?

Acrobate du PDF, InDesigner et Photoshopographe
N
Nico Hüsch GmbHAuthor
Participant
May 14, 2020

Yes, im talking about Adobe Acrobat Pro DC. The german and the american support couldnt help me. They gave me just the advice to Post my question here.

 

I need a solution, like i explained. The SMS doesnt receive. So its not possible for my clients to sign digital by their mobil phone. Thats actually a huge problem for us.

 

Do you understand my issue?

 

 

N
Nico Hüsch GmbHAuthor
Participant
May 14, 2020

So it might be a "Adobe Sign" Problem. It worked a the time but not anymore.

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