NVDA and Adobe Acrobat Pro - crash exception="EXCEPTION_ACCESS_VIOLATION"
Hello,
I am working on the accessibility of a PDF doc, and once I open it with NVDA, Adobe crashes (see bellow).
This error occurs only with this specific document, and happens every time I try to go through it with NVDA.
My other PDF docs are working fine with NVDA.
There is no update available for Adobe Acrobat (nor NVDA).
I already restarted my laptop, the issue remains.
How can I fix this?
Thank you in advance.
Adobe error:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.7" clientVersion="4.8.0.7" applicationName="Adobe Acrobat" applicationVersion="23.006.20380" build="0" source="Windows-Client-WER" crashType="n/a">
<time year="2025" month="11" day="27" hour="11" minute="21" second="46" timeoffset="60" timezone="Romance Standard Time"/>
<user guid="f2df12e8-3824-4b8b-a6c1-7da07f32a5c2"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="26100" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="de-DE" ram="32369" machine="11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz" model="Intel64 Family 6 Model 140 Stepping 1" cpuCount="8" cpuType="8664" cpuFreq="2611 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) Iris(R) Xe Graphics" description="Intel(R) Iris(R) Xe Graphics" driverDate="20231209000000.000000-000" driverVersion="31.0.101.5081" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_9A49&SUBSYS_00501E26&REV_01\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00000000629F2FB5">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00000000629F2FB5" symbolname="ObsoleteProc"/>
<stackStatement index="1" address="0x00000000629D9982" symbolname="ObsoleteProc"/>
<stackStatement index="2" address="0x0000000062A8259A" symbolname="PlugInMain"/>
<stackStatement index="3" address="0x00007FF945643663" symbolname="NdrServerCallNdr64"/>
<stackStatement index="4" address="0x00007FF9455874BD" symbolname="NdrStubCall2"/>
<stackStatement index="5" address="0x00007FF945586C74" symbolname="NdrStubCall3"/>
<stackStatement index="6" address="0x000001DD40FCACE1" symbolname="CStdStubBuffer_Invoke"/>
<stackStatement index="7" address="0x000001DD40FCAB5B" symbolname="RoClearError"/>
<stackStatement index="8" address="0x000001DD40FCA0D6" symbolname="RoClearError"/>
<stackStatement index="9" address="0x000001DD40FC9721" symbolname="RoClearError"/>
<stackStatement index="10" address="0x000001DD410395D6" symbolname="HBITMAP_UserSize"/>
<stackStatement index="11" address="0x000001DD40F9EBF4" symbolname="CoWaitForMultipleHandles"/>
<stackStatement index="12" address="0x000001DD40FA4988" symbolname="CoWaitForMultipleHandles"/>
<stackStatement index="13" address="0x000001DD40FA2EC0" symbolname="CoWaitForMultipleHandles"/>
<stackStatement index="14" address="0x000001DD4109561B" symbolname="CStdAsyncStubBuffer_QueryInterface"/>
<stackStatement index="15" address="0x00007FF944F37846" symbolname="CallWindowProcW"/>
<stackStatement index="16" address="0x00007FF944F3539D" symbolname="IsWindowUnicode"/>
<stackStatement index="17" address="0x00000000657947EC" symbolname="DllCanUnloadNow"/>
<stackStatement index="18" address="0x0000000065793CDC" symbolname="DllCanUnloadNow"/>
<stackStatement index="19" address="0x0000000065793BAD" symbolname="DllCanUnloadNow"/>
<stackStatement index="20" address="0x00000000655418F9" symbolname="AcroWinMainSandbox"/>
<stackStatement index="21" address="0x000000006553F359" symbolname="AcroWinMainSandbox"/>
<stackStatement index="22" address="0x00007FF652398FA9" symbolname="sidestep::PreamblePatcher::PatchShortJump"/>
<stackStatement index="23" address="0x00007FF652420652" symbolname="AcroRd32IsBrokerProcess"/>
<stackStatement index="24" address="0x00007FF944D2E8D7" symbolname="BaseThreadInitThunk"/>
<stackStatement index="25" address="0x00007FF945E8C53C" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000001939"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x000000000000FFFF"/>
<register name="RDX" value="0x0000000000000001"/>
<register name="RSI" value="0x000001DD4CD3F7D0"/>
<register name="RDI" value="0x0000000000000001"/>
<register name="RSP" value="0x0000003DE86FDF90"/>
<register name="RBP" value="0x0000003DE86FE0B0"/>
<register name="RIP" value="0x00000000629F2FB5"/>
<register name="EFL" value="0x0000000000010217"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
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