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kobus_6903
Participant
July 15, 2025
Answered

OCR and tile popping tot he front of others

  • July 15, 2025
  • 1 reply
  • 182 views

1. Adobe Build: 25.1.20529.0

2. i Mac,  with Sequoia 15.5

3. Whilst running an OCR on a large document, Adobe (version

Build: 25.1.20529.0) continuously pops to the front of the tiles which inhibits you to do anything else on any other program. I would be working on MS Word and then Adobe would pop up, you would go back to word, start typing and it would pop back to the front again. I am using an iMac, with Sequoia 15.5. My Macbook Pro and wife's Mac does not do this. I have also reinstalled Adobe, used the cleanup tool and reinstalled Adobe Pro.

4. One would expect to be able to continue working while this is running in the background.

 

Any one else experienced this issue or has advice on how to fix it? It ruins your day.

 

Thanks.

Correct answer Souvik Sadhu

Hi @kobus_6903,

 

Hope you are doing well. Sorry for your experience with using OCR on Acrobat.

 

We have a new update (2025.001.20566) which has multiple stability and performance improvements.

 

Would you mind updating the app to the latest version and letting us know if it fixes your issue? 

To do so, go to Menu > Help > Check for Updates.

 

If it doesn't, please share a few pieces of information for further investigation:

1. A screen recording of the entire event for better understanding;

2. Please help us gather logs from your machine: https://adobe.ly/4l1gBRA. You can upload logs using this tool and share your Unique log ID with us. 

 

Look forward to hearing from you.


Regards,
Souvik.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity ManagerCorrect answer
Community Manager
July 15, 2025

Hi @kobus_6903,

 

Hope you are doing well. Sorry for your experience with using OCR on Acrobat.

 

We have a new update (2025.001.20566) which has multiple stability and performance improvements.

 

Would you mind updating the app to the latest version and letting us know if it fixes your issue? 

To do so, go to Menu > Help > Check for Updates.

 

If it doesn't, please share a few pieces of information for further investigation:

1. A screen recording of the entire event for better understanding;

2. Please help us gather logs from your machine: https://adobe.ly/4l1gBRA. You can upload logs using this tool and share your Unique log ID with us. 

 

Look forward to hearing from you.


Regards,
Souvik.

K
kobus_6903Author
Participant
July 16, 2025

Thank you Souvik,

 

The update seems to have cured the problem!

 

Thanks for the prompt response.

 

Regards

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
July 17, 2025

@kobus_6903,

 

Glad to know it worked for you! 

 

Please feel free to write to us in case you have any further questions/concerns related to Acrobat.


Regards,
Souvik.

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