Oddities with saving a PDF

Question

Hello, all.

My client's user is having an issue with Adobe Acrobat. When she creates a document with a cover page then saves the document, the formatting of the cover page is really messed up. Please see the attachment. Not being personally familiar with Acrobat, I am uncertain what to look into to find and resolve this issue. Can anyone advise, please?

Amal. · Answer

Hi there

Hope you are doing well and thanks for reaching out.

We need more information for better clarity and understanding as below:

1. What is the version of the Adobe Acrobat the user is using? To check the version, go to Help > About Acrobat and make sure it's updated to the latest one, 24.05.2039X; go to Help > Check for updates, and reboot the computer for the changes to take effect.

2. What workflow/steps is the user using to create and save the PDF document? A small video recording of the same would be very helpful.

3. Is this an issue with a particular PDF file or with all the PDFs that she creates? Please ask her to create a new PDF file from a different document and check for the issue. If it's a file-specific issue, please share the PDF file in question with us for further checking and testing.

We are here for help, just need more info.

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