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Laurent_BLONDEL__FR_-upgFvE
Inspiring
April 30, 2010
Answered

Office 2010 : PDF Maker Pane is missing in ribbon

  • April 30, 2010
  • 17 replies
  • 64851 views

Hi,

After upgrading from MICROSOFT Office 2007 to 2010, I notice that PDF Maker is missing in Office Ribbon.

I tried Repairing & Reinstalling ADOBE Acrobat 9.0 (+ Update to 9.3.2) but still the same problem.

Another try :

Fresh install of Windows XP SP3 + Office 2010 Pro + Acrobat 9.0 + Acrobat Update to 9.2.0 + Acrobat Update to 9.3.2

Same Problem

COM Addin is active but PDF Maker Pane is missing in Office 2010 Ribbon.

I tried soluce in article 330984 (kb) but without success.

... so is Acrobat PDF Maker Addin is compatible with Office 2010 Pro (Word, Excel, ...) ?

Is there a fix or should I wait next patch from ADOBE ?

Any help would be greatly appreciated.

    This topic has been closed for replies.
    Correct answer Laurent_BLONDEL__FR_-upgFvE

    See http://www.adobe.com/products/acrobat/faq/#item-9

    To read this :

         Will Acrobat 9 be updated to support Office 2010?

    Adobe plans to add support for its Acrobat PDFMaker  technology for Office 2010 in the next major version of Acrobat.* We  have not made any announcements about updating Acrobat 9 PDFMakers for  Office 2010.

    *This FAQ contains forward-looking  statements, including those related to Adobe's future product plans,  that involve risks and uncertainties that could cause actual results to  differ materially. For a discussion of these and other risks and  uncertainties, individuals should refer to Adobe's SEC filings. Adobe  does not undertake an obligation to update forward-looking statements.

    17 replies

    Show previous replies
    S
    s?????
    Participant
    July 28, 2010

    Am so frastrated with the way my PDF Maker behaves with Office 2010, whenever I try to generate a PDF, the program crashes and advises me to get an upgrade of the plugin, however it is no where to be found on the adobe site. Am currently using CS4 extended edition. Any help is highly welcome

    Charles Isabirye

    B
    Bill12
    Inspiring
    July 29, 2010

    Surprised you got PDF Maker to work with OFFICE 2010, you are the first one I have heard being successful. As for the update, that is the update to Acrobat you are probably looking for. You can do that from the help menu in Acrobat or go to the Adobe site at downloads>updates>Acrobat-Windows and download all the updates after your current version. Then install them in order (they are not cummulative.

    P
    Prestige Tech
    Participant
    May 21, 2010

    The following article explains some of the problem and possible wor

    karound...

    http://ptihosting.com/blog/it-blog/microsoft-office-2010-rtm-and-adobe-acrobat-incompatible/
    L
    Laurent_BLONDEL__FR_-upgFvEAuthor
    Inspiring
    May 21, 2010

    ADOBE Response : http://kb2.adobe.com/cps/843/cpsid_84399.html

    In a few words : Upgrade to next major version of Acrobat to have it (not free of course) or forget it...

    G
    gkaiseril
    Inspiring
    May 21, 2010

    Microsoft does not give out free versions of its new Microsoft Office versions, so why should Adobe?

    Adobe in the past has provided an upgrade version at a reduced cost for registered owners of Acrobat.

    If you want free look at OpenOffice.org's office suite. It has the capability of creating forms in its Doc program and then exporting them as PDFs along with the form fields in the Doc document.

    L
    Laurent_BLONDEL__FR_-upgFvEAuthor
    Inspiring
    May 21, 2010

    A major upgrade for only an addin to

    update (very little part of ACROBAT) even with a reduced price, it's too much paid.

    L
    Laurent_BLONDEL__FR_-upgFvEAuthorCorrect answer
    Inspiring
    May 15, 2010

    See http://www.adobe.com/products/acrobat/faq/#item-9

    To read this :

         Will Acrobat 9 be updated to support Office 2010?

    Adobe plans to add support for its Acrobat PDFMaker  technology for Office 2010 in the next major version of Acrobat.* We  have not made any announcements about updating Acrobat 9 PDFMakers for  Office 2010.

    *This FAQ contains forward-looking  statements, including those related to Adobe's future product plans,  that involve risks and uncertainties that could cause actual results to  differ materially. For a discussion of these and other risks and  uncertainties, individuals should refer to Adobe's SEC filings. Adobe  does not undertake an obligation to update forward-looking statements.

    G
    gkaiseril
    Inspiring
    May 15, 2010

    Microsoft Office 10 is a new product and 3rd party software companies do not publicly release programs for beta versions, the beta version may be different than the final production release and this could render the entire beta version of their program useless.

    This is the case for digital cameras that produce RAW or sensor images of the pictures and the vendors of image editing programs. This does not apply to Jpeg, Tiff, and DNG images that are standardized. It can even take the manufacturer of the camera several weeks to several months to provide a suitable image editor for a new camera.

    I find it useful to wait before jumping on the new version bandwagon to find out if there are major problems with the programs on some systems and to allow time for the development of additional features. Even though the program has gone through beta testing on many systems, the test are nowhere exhaustive of every possible combination of hardware and software.

    A
    Anonymous
    May 15, 2010

    Gkaiseril,  i'm not just jumping the new Office 10 bandwagen.... If you'll read above.... the are many clients that actually have the FINAL release of the product!  That includes myself.

    If the final is out - which it is.... then why doesn't Adobe have the correct Add-in?  That is what we are questioning!

    Again... I HAVE THE FINAL PRODUCT... not just the BETA (I use both).

    Thank you.

    L
    Laurent_BLONDEL__FR_-upgFvEAuthor
    Inspiring
    May 12, 2010

    As I say to ADOBE Technical Suppport, MICROSOFT Office 2010 is RTM since 16.04.2010, available to MICROSOFT MSDN & TECHNET subscribers since 22.04.2010 and to MICROSOFT OPEN subscribers since 27.04.2010.

    I use Office 2010 Professional 32 bits RTM not beta so don't tell me you're using a beta version. Beta version was affected by this problem too ... so why anticipate and see the reason of this problem not to fix it in beta stage but to know that there is a problem.

    In my case, I'll won't buy AA 10 just to fix this problem.

    A
    Anonymous
    May 12, 2010

    Laurent, You are correct. the RTM has been out since April. Not sure what the other person was talking about before you.

    As for the add-in for the Beta.  Apparently I must not have used it in the Beta, until today.  The TAB is there at the top of the Ribbon, but any time you click on CREATE, it doesn't do anything and then when you click on Preferences it CRASHES the office program.

    So, the Add-in is there, looks really good in the Ribbon Bar, BUT - Adobe!?! It doesn't work!

    I've sent several messages to Microsoft through BETA program, if they are still listening to that I don't know, but hopefully.

    But hopefully - Adobe is listening here!

    And I'm with ya, I just bought Adobe Acrobat Pre Ext. 9.0 for another computer, SO, i'm not going to go out and buy version 10 just to make this work either!

    A
    Anonymous
    May 11, 2010

    I'll add my two cents as well.

    The BETA version of office 2010 did not have this problem.  Not sure what would change that would rendor this in opperable!  Come now Adobe, don't blame it on Microsoft especially when you work with them to make sure your software works with theirs!

    So, guess well send a note off to Microsoft as well to get it working.

    Thanks!

    B
    Bill12
    Inspiring
    May 12, 2010

    Why tell off Adobe here in a Users forum? It may be that Adobe is still trying to get things working correctly with Office 2010. As far as I can see, OFFICE 2010 is still in beta version. With the base level of interactivity that Adobe must program to work with PDF Maker, I am surprised it works. In fact, I would not be surprised if it worked and Microsoft figured out a way to mess it up. What do you want after the Adobe-Microsoft lawsuit. OK, that is all conjecture, but do you really expect products to be finalized while Microsoft is still in the development stage. In addition, I suspect the fix will be AA10, not AA9.

    M
    MisterWenchie
    Participant
    May 10, 2010

    I have the exact same problem.

    N
    NoughtWorksRight
    Participant
    May 10, 2010

    Indeed, the same problem(s) here, using Windows 7 (64-bit) and Office 2010 Pro.

    The PDF Maker pane did appear once (although it never worked) before disappearing, never to be seen again...

    I completely re-installed the very latest version of Adobe Acrobat 9 Pro Extended, but all to no avail…

    So, if anyone has a fix, then I’d love to hear from you…

    Many thanks in advance...

    M
    MisterWenchie
    Participant
    May 10, 2010

    I called technical support this morning and they were less than helpful. Off the bat they stated to me that they currently DO NOT support Office 2010 yet. But their support engineers are currently working on a fix to the problem. I asked when they anticipate the fix will be made public. No estimate given.

    I then asked how will we be notified when the fix is available and he said it will be announced on "the website". (Could that possibly be more ambiguous?) I said the Adobe website is a pretty big place, could you narrow it down for me. He put me on hold, then came back and said "the Forum".

    I must tell you, it didn't exactly give me a "warm n fuzzy" feeling.

    So I guess we'll see what happens

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