Skip to main content
mikew91406773
mikew91406773
Participant
August 6, 2015
Question

Office 2016 & PDFMaker

  • August 6, 2015
  • 28 replies
  • 180299 views

Is there anyway to make Office 2016 64-bit compatible with Adobe Acrobat DC Pro PDFMaker?

I make PDFs of all my e-mails and this feature is sorely needed. Right now I have to use Nuances

PDF Converter Pro to do this. I prefer to use only one PDF program. Earlier versions of Acrobat

and Office did a better job than Nuance but I haven't been able to get the new versions of Office

and Acrobat to co-operate. Why can't Adobe keep this function on all versions of Acrobat?

This topic has been closed for replies.

28 replies

Show previous replies
Giovanni Basso
Giovanni Basso
Participant
March 1, 2016

Since I could not wait anymore for a fix, I decided to ROLL BACK my Office version to the previous one. IT WORKED and I am once again able to use the PDF Maker Add-in to create my optimized pdfs with all internal links working perfectly for online viewing. It took me only 10 minutes to roll back. If you want to do it too, just follow the steps below:

To revert to an earlier released version of Office 2013 or Office 2016 as an Office 365 installation, you must use a command line and specify the build number you would like to revert to.

  1. As the Office 365 installations are automatically updated in the background, you must disable the automatic updates first. This can be done in any Office 365 application via:
    File-> Office Account-> Update Options-> Disable Updates
  2. Open an elevated command prompt:
    1. Start-> type: cmd
    2. Right click on: Command Prompt
    3. Choose: Run as administrator
    4. Provide your administrator credentials or confirm the User Account Control dialog when prompted.
  3. Type the command below that applies to your version of Office and/or Windows
    • Office 2016
      cd %programfiles%\Common Files\Microsoft Shared\ClickToRun\
    • Office 2013 on Windows 32-bit
      cd %programfiles%\Microsoft Office 15\ClientX86\
    • Office 2013 on Windows 64-bit
      cd %programfiles%\Microsoft Office 15\ClientX64\
  4. You can specify the built number to return to in the following way:
    officec2rclient.exe /update user updatetoversion=<build number>
    • Replace <build number> with the build number that you want to return to. There is an overview of build numbers you can return to for Office 2013 and Office 2016.
    • Example to revert to the January release of Office 2016:
      OfficeC2RClient.exe /update user updatetoversion=16.0.6366.2062
    • Example to revert to the January release of Office 2013:
      OfficeC2RClient.exe /update user updatetoversion=15.0.4787.1002
    MaReu
    MaReu
    Participant
    March 2, 2016

    Thank you Giovanni, this helped me a lot!

    Although I am using the desktop version (NOT a 365 subscription) of office 2016, your step-by-step instruction works perfect on my system.

    Come on Microsoft and Adobe - many customers out here paid some money to have these basic functions working as they should.

    Giovanni Basso
    Giovanni Basso
    Participant
    March 1, 2016

    Over a week has gone by and the issue is still there ... just writing to keep the topic warm and show that you (that are reading this) are not alone.

    I have dozens of docs accumulated that need to be converted to PDF with functional internal links. The workarounds (print to pdf or save as pdf from Word menus) do not work for me, because they loose the internal links and/or are generating a lot larger pdfs (3-5 times larger) than the pdf maker, even after I tweak the settings. PDF Maker has been the best solution for me for the last six months and now I am simply tied to it. I really need this fix to be released.

    Where are you Adobe or Microsoft with the fix??

      elsiux
      elsiux
      Participant
      February 29, 2016

      I am having the same problems!

      A
      acroftfoodog
      Inspiring
      February 26, 2016

      The problem of Office 2016 and PDFMaker crashing is very much NOT resolved. I have spent the entire day trying to pdf a word document without losing TOC hyperlinks-- tried all permutations between Word for Mac 2011 on  MacBook and Word2016 on Windows 7--nothing including Luminsplug-in and Zamzar online file conversion are retaining those links.  The "solution" posted here ( Office 2016 crashing with Acrobat DC or Acrobat PDFMaker)  is no solution.. I am miserable about wasting the day. I'm adding this comment so that I get updates on this issue--resolution is required pronto.

      Solution

      Adobe is investigating the problem and working with Microsoft to get it resolved as soon as possible. Meanwhile, as a workaround, use the Print to Adobe PDF feature to create PDFs.

      • Open an Office file.

      • Choose File > Print.

      • Choose Adobe PDF as the printer in the Print dialog box.

      • Click Print. Type a name for your file, and click Save.

        T
        Test Screen Name
        Legend
        February 26, 2016

        It looks daunting, but apparently it IS possible to roll back Office 365 updates, if that is what people have. It's not simple, and it certainly isn't done from inside the Office Apps. According to this, anyway: Rolling Back Office 365 to Previous Release Versions

        A
        acroftfoodog
        Inspiring
        February 26, 2016

        I fear introducing a hairball of new problems by rolling back, though I appreciate the suggestion. An entire robohelp environment is dependent on word source docs saved as 2016--which incidentally haven't been playing nicely with Adobe either. It's a house of cards that I would be panic-stricken to rebuild. There must be some kind of patch on the way--it's not like WORD and PDF are obscure applications used by a few thousand people. Come on overlords, get it together.

        Eric V. Schneider
        Eric V. Schneider
        Inspiring
        February 26, 2016

        I too have been having issues with the PDF maker add-in crashing Word after the latest Office update. I am using Windows 10, office 2016 (365 subscription) and Acrobat DC and the PDF maker worked fine up until earlier this week when the office suite updated. This is happening to all of my machines and is a major inconvenience. All logos and images on our forms become pixelated and the quality degrades when we print to .pdf with the distiller, it is not an acceptable alternative for us.

        I am waiting (impatiently) for the fix...

          T
          Test Screen Name
          Legend
          February 26, 2016

          I don't have a solution but I wonder if anyone has tried to undo the Office updates, and whether they were successful?

          Eric V. Schneider
          Eric V. Schneider
          Inspiring
          February 26, 2016

          I have looked through the menus in Office and cannot find a way rollback the updates. What I have found online references rolling the installation back to Office 2013, which is further than I would like to go to resolve the issue.


          There may be a way, I just don't see it.

          D
          darin311
          Participating Frequently
          November 16, 2015

          I am using a recently built package of Creative Cloud 2015 (built within past 2 weeks, also contains Acrobat DC) and Office 2016 Professional. I see the Acrobat plugin installed and "active" inside of Word, but there is no "Save as Adobe PDF" option in the file menu like 2013 and 2010 show. Only the default Office PDF creator under Export. What am i missing?

          Dov Isaacs
          Dov Isaacs
          Legend
          November 16, 2015

          Did you get the most recent update to Acrobat DC? If not, install that. It is necessary for Office 2016 to work with Acrobat DC.

                     - Dov

          - Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
          D
          darin311
          Participating Frequently
          November 16, 2015

          When was this recent update released? I want to say I built the CC package within the last month. Hate to have to build and install another one, they are so freaking huge and time consuming!

          ctrlz
          ctrlz
          Participant
          November 5, 2015

          I am also using Office 2016 with Adobe Acrobat XI Professional.. My operating suite is 64 bit windows 10 and I also have this issue. At present, I found the only solution for conversion of Outlook messages into Adobe pdf documents was to first save the message (to a usable file format) before converting to Adobe pdf. First, with the message still selected in Outlook, click the Outlook FILE tab and select "Save as". Next, you can select a file format (Unicode, text, html..) that Adobe XI will understand.  In order to convert the saved mail message, you must then then go to where you saved the message and right click the saved file. From there, you can elect to either "Convert to Adobe pdf" or combine into Adobe pdf. I hope this helps. Its unfortunate that Adobe fat cats would rather spend profits on themselves than invest in making consumers happy. With heads in the cloud, they will always want more ...Pennies from heaven.

            K
            karlbuhl
            Participant
            November 3, 2015

            Confused?  Angry?  Shocked?  Abandoned?  Adobe decided not to support compatibility with Office 2016 because the company wants to create enough pain to force all of us to upgrade to the online subscription service.  Personally, $700 or more a year for Adobe SaaS solutions seems a bit over the edge for me.

            Fortunately, is a free market.  MorganBB already stated that Foxit's PhantomPDF (business edition) works flawlessly.  I installed it, and it does.

            Save your energy and just exercise your free market will.  There are alternatives folks.

              C
              cantorternary
              Inspiring
              November 3, 2015

              PDF Maker from Adobe DC works fine with my Office 2016

                B
                brianb39892884
                Participating Frequently
                November 9, 2015

                Can you add some details about how you did the install? I have Adobe Acrobat DC and Office 2016. Cannot get the pdfmaker addin to install. My problem is specific to Outlook. I go to options/addins and the pdfmaker isnt there. So I add and find the pdfmaker...dll in the right folder, say ok. Then the addon doesn't appear so I can put a checkmark on it. I am mystified..

                1. I followed the instructions under the topic PDFMaker unavailable / Office 2007,2010,103 etc. that basically says to repair the Acrobat installation. Repair went fine. Same problem adding the addon.

                2. I followed the instructions for the Adobe Reader and Acrobat Cleaner tool, cleaned the system, rebooted, installed Acrobat Pro DC again, and the problem is still there.

                3. One thing I have noticed is that PDFMOfficeAddin.dll is dated 3/17/2015 while all the other Offfice addins are dated 9/30/15. Don't know if that is a red herring but since there was supposed to be a recent fix for the problem it makes me think that dll is the bad one.

                4. Again - it is specific to Outlook. Word works fine.

                Help please!

                szisziisti
                szisziisti
                Participant
                October 15, 2015

                ERROR !!!

                ADOBE update - writes regedit back! 16 of 15 original replacement!

                Again, the exchange should be 15 to 16 -...

                After OK OK OK !!!

                K
                kiddingguy
                Participating Frequently
                October 13, 2015

                Do you guys also have ACROBAT in capitals as add-in in the Office 2016-applications?

                (while the rest of the menu-items are, in Office 2016, regularly spelled)

                  Show more replies
                  Terms & ConditionsAccessibility statement
                  Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices