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Devonian
Known Participant
February 2, 2022
Question

Office 365 Will Not Convert to PDF

  • February 2, 2022
  • 2 replies
  • 3554 views

All of a suddent, I cannot save from Word or Excel to PDF.  For Word, I liked to use "Save as Adobe PDF."  Now that does nothing. The Acrobat menu in the Ribbon does nothing, either.  I stll can Save and then select PDF as the file type.  So, it looks like the Office programs are working but the Adobe Acrobat add in is not.  I ahve a subscription ot Office 365 and Acrobat DC.  I uninstalled both of them several times.  I loaded them each one at time -- one time I loaded Office first and the Acrobat.  Anotehr time, I did it in the other order.  Ic checked add in, and the PDFMaker box is checked.  I've tried everything!  Why did this stop working suddenly?  There are many features that are supposed to be available by integration of Acrobat and Office, but, in my case, the add in is not working at all.  When I try to save the file, there is nothing saved to the folder I select.

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    2 replies

    Bevi Chagnon - PubCom.com
    Bevi Chagnon - PubCom.com
    Legend
    February 2, 2022
    quote

    I uninstalled both of them several times.  I loaded them each one at time -- one time I loaded Office first and the Acrobat. 

     

    Uninstall both programs.

    Reboot your computer...a cold reboot, not a restart. That means shut down, count to 5, and restart your computer.

    Install MS Office first.

    Install Acrobat last so that it can add the PDF Maker plug-in to your MS Office.

     

    As @Dave Creamer of IDEAS alluded, PDF Maker is available only on Windows machines, not Macs. (IMHO, that's a severe shortcoming, but I understand that it's something about Apple, not Microsoft or Adobe.)

     

    If you're on a Mac, you're only option is to use File / Save As / PDF and use Microsoft's internal utility for exporting.

     

    |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
    D
    DevonianAuthor
    Known Participant
    February 2, 2022

    I tried the recommendations with no results.  I removed Office and Acrobat.  I shut down computer and waited a few minutes before re-starting it.  Then I installed Office again.  I checked to see that it worked, and it did.  Then I shut down computer again, waited, re-started and re-loaded Acrobat.  Same problems.  I shut down computer, waited, and re-started.  Same problems.  When I try to Save as PDF or use the Adobe add in, the computer hangs, then says "Working on It" and finally prompts me for s place to save the file.  When I save it and go to the folder, there is no PDF there.

    D
    DevonianAuthor
    Known Participant
    February 3, 2022

    To follow-up on the above, I uninstalled Office again, and I ran Creative Cloud Uninstaller to remove all Adobe products.  ThenI re-onstalled Office, shut down and re-started.  Then I re-nstalled Acrobat DC again.  Still the same issues.  I get all kinds of error messages when using Office apps.  In Word, it asked me to enable PDFMaker, which I allowed it to do.  In Outlook, I got the error message on attached file.  Very frustrating!

     

    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    February 2, 2022

    Mac or Windows?

    David Creamer: Community Expert (ACI and ACE 1995-2023)
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