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Paul2020
Known Participant
March 11, 2026
Question

Offline Adobe Acrobat Pro Upgrade

  • March 11, 2026
  • 1 reply
  • 71 views

Is there a way to upgrade Adobe Reader to Adobe Acrobat Pro without having to sign-in to an account? I just want to have reader fully upgraded before I hand the computer to a user, so they aren’t stuck waiting for it to upgrade. 

 

It seems like this upgrade process repeatedly gets stuck, sometimes requiring me to reinstall reader entirely before trying again. It’s frustrating because there is no progress bar or indication its trying again beyond a vague "there were some issues, we’re trying again”.

 

Can we please just get an MSI or MSP that upgrades the app without having to go through the download and fragile install process? Preferably with a log to tell us exactly why it might fail?

 

It just seems very counter-intuitive to spend an hour or more trying to get a single user upgraded to Adobe Pro. 

1 reply

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
March 11, 2026

Have you tried to uninstall the Reader and install the Pro version directly? 

However, I think you will need to log into to your Adobe account to install the Pro version.

https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html

David Creamer: Community Expert (ACI and ACE 1995-2023)
P
Paul2020Author
Known Participant
March 11, 2026

This is only 3mb so I have to assume this is the online installer, this does not work through a silent intune install. This would still be an issue because we push out Reader to everyone by default and only upgrade if the worker needs it. 

 

I already use the full AcroPro.msi to install reader. Since both products are the same it doesn’t seem to make any difference. It doesn’t install fully activated. 

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
March 11, 2026

Ahhh, nothing like more info after the fact… 

I had a problem like that in the recent past. I had to use the AcroCleaner tool to remove all traces of any Acrobat. Then do a fresh install. 

David Creamer: Community Expert (ACI and ACE 1995-2023)
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