Skip to main content
C
Chris-Has-Questions
Participant
March 15, 2021
Question

Older, perpetual license installation of Acrobat is requesting Adobe ID to sign in.

  • March 15, 2021
  • 2 replies
  • 342 views

I have some subscriptions to the new version Adobe Acrobat DC, but I also have some old installations of DC 2015 that were purchased as a perpetual license with a license key. Suddenly some of these perpetrual licensed installations started asking for Adobe ID, and they will not accept anything I give it. It is as if Adobe now believes that this is a subscription installation. What has happened here? Has Adobe revoked older perpetual licensed installations? 

This topic has been closed for replies.

2 replies

C
Chris-Has-QuestionsAuthor
Participant
March 19, 2021
Hi Meenakshi,

No, not using both the latest subscription and the perpetual version on the same machine. Just the perpetual version.

This version of the software does not require an Adobe ID, so these users did not have an Adobe ID. I created an Adobe ID for a user and entered it in, and Acrobat launched in trial mode.

On a different user's machine I entered the Teams administrator ID, which was a mistake as now the administrator ID is linked to this user's Adobe installation. I thought maybe the email address associated with the administrator ID was used to purchase the license keys in the past.

Windows 10 20H2. Adobe Acrobat Pro DC 2015 release (Classic) Version 2015.006.30527





[cid:RothFirm300px(002)_23fec12e-5a39-4db1-9e8d-6233b0746e7a.jpg]






Christopher Reeves
The Roth Firm

PLEASE NOTE OUR NEW MAILING ADDRESS:
1600 Parkwood Circle SE, Suite 600
Atlanta, Georgia 30339

Phone: (404) 250-3236
Fax: (404) 393-9770
www.rothlawyer.com

Offices in Georgia and Tennessee

How are we doing? Give us your comments at feedback@rothlawyer.com



INFORMATION CONTAINED IN THIS EMAIL COMMUNICATION IS INTENDED FOR THE PERSONAL AND CONFIDENTIAL USE OF THE DESIGNATED RECIPIENT(S) NAMED ABOVE. This message may be an Attorney-Client communication or work product and as such, is privileged and confidential. If the reader of this message is not the intended recipient, you have received this communication in error, any review, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please destroy this communication and notify us immediately by telephone and/or reply email.
Meenakshi_Negi
Meenakshi_Negi
Legend
March 18, 2021

Hey Chris!

 

Thank you for reaching out and sorry for the delay in response.

 

Could you please confirm if you are trying to use both the latest subscription and perpetual license version on the same machine? Please let us know if you are using the application on work machines or personal machines.

What happens when you try to add the Adobe ID? Do you receive any error messages? If yes, please share the screenshot with us.

Confirm the current Acrobat version number and OS installed on your machine.

 

Thanks,

Meenakshi

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices