On Mac: Adobe does not recognize that we have a paid subscription and opens the reader

Question

Hello,

we are facing always the same issue when trying to run the Acrobat Reader DC:

We have a montly subcription for Adobe Acrobat Reader DC. But when opening a pdf, it is opened with the reader and tells me I have to subscribe to Acrobat Reader DC in order use the extra features. Then it guides me to the subscription only until I click on any of the options, it will tell me "you already have a subcription". Well, then I am stuck as the reader does not realize that and thus I cannot use any Pro features.

By chance we manage to open it "in the right way" after a while wasting 10-20min. We see no clear logic how to get the Pro version running.

Whats the issue here?

MrM3rl1n · Accepted Answer

I know this goes against everything Mac/Linux users know, but a reboot may help if the account isn't being recogized. Yes, I know it shouldn't work, but I just spent an HOUR trying different things, even removing and reinstalling the app. Rebooting my MacBook was the thing that finally fixed it.

Dov Isaacs · Answer

Furthermore, despite what some may tell you, you really should not have both Acrobat Reader and Acrobat Pro installed in parallel on a single system. Acrobat Pro is a superset of Acrobat Reader. There is nothing to be accomplished by having both on a system.

Uninstall Reader and download and install Acrobat Pro.

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