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uteo30921863
Participant
November 17, 2017
Question

One Serial for a 2 Macs with the same Adobe user ID?

  • November 17, 2017
  • 1 reply
  • 382 views

I have one serial for Acrobat 2017 and have installed it on my iMac.

Now I can not install it on my macbook with the same serial, although it ist the same Adobe User ID.

Why doesn't that work?

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
November 17, 2017

if you're seeing an invalid serial number message:

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

uteo30921863
Participant
November 18, 2017

Thank you so much for your answer and the helpful link

I have that serial from a charity donation website, that gives cheaper licenses for people working in a charity group like I do .

So I guess the license is only for one computer, althoug the other computer is the same apple ID...

Cause I used the same link and the same serial for a second time. That might be the problem...

I will try to get a second serial from that website, maybe that would work than...

kglad
Community Expert
Community Expert
November 18, 2017

you're welcome.