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Laura254756922vr8
Participant
June 26, 2023
Question

Online PDF Review - unable to post comments

  • June 26, 2023
  • 1 reply
  • 394 views

Hello - My team created a PDF document and is using the "Share this with others" feature to conduct browser-based reviews. After days of working properly, I can now no longer post comments, getting the red error popup: "We are unable to post your comment, please try again". This issue started around 12:30pm EST on 06/26/2023.

I have closed the browser/opened it back up, logged out/logged back in to my account, and restarted the computer, but the issue still persists. Is this a backend issue with Adobe? Or is there something I can do to fix it? 

Thanks

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1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
June 30, 2023

Hi Laura254756922vr8,

 

Thank you for reaching out.

 

Please let us know if the issue occurs with a particular document. Did you share the PDF, or did someone on the team share it? Ensure that the PDF was not unshared. 

Share the screenshot of the error message you receive. The services are working fine at our end.

 

Thanks,

Meenakshi

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