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stillfrustrated
Participant
May 11, 2026
Question

Only dirst page scans --used to scan multiple from auto feed

  • May 11, 2026
  • 2 replies
  • 12 views

I’m using a Brother MFC 5900dw and Brother MFC 2750dw. Until 6 months ago they would scan multiple pages automatically.

My computer is a DELL with Windows 11. 

Both printers & laptop have all updates.

This is very frustrating and the lack of any tech support for my big monthly billed account is awful.  

    2 replies

    gary_sc
    Community Expert
    Community Expert
    May 11, 2026

    Oh, here’s a blog I wrote for Adobe a number of years ago, it might have some tips that could help you.

     

    https://community.adobe.com/t5/adobe-community-professionals/scanning-clean-searchable-pdfs/m-p/4785435?page=1#M89

    gary_sc
    Community Expert
    Community Expert
    May 11, 2026

    Hi, ​@stillfrustrated, this bug has been around for ages, and gets fixed, then breaks again, then fixed, wash, rince, repeat.

    Here’s a way around this cycle, you may not fully like it, but you’ll never have this issues again. Here’s the secret: The Acrobat application has no scanning capability itself. Rather, it uses some software called TWAIN that links one piece of software to another. In this case, Acrobat and your scanner’s software. I say, cut out the middleman. Use your scanner’s software only for the scanning part of the process. To do this, set your scanner to save the TIF* formatted pages to some, easy to locate section on your computer. Then, when that session is complete, open that folder from within Acrobat via the “Combine Files…” selection from the File menu.

    *The reason for the TIF format, is that if you open a TIF file in Acrobat, it will automatically offer to OCR process the file. JPG format will not do that.

    When you start the process, Acrobat will ask you if you want these as separate files or one, click whichever is your desired end.

    One hint: the first file will be called “myfile.tif”. The sencond one will be called (something like) “myfile-1.tif,” etc. Before you process these by Acrobat, either change the name of the first file to “myfile-0.tif.” Alternatively, once complete, go into the Organize Pages, and move the last page to the first.

    In the end, you save your new PDF with the desired name and that’s it.

    Meanwhile, here’s a blog I wrote for Adobe a number of years ago if you wish to get the best quality OCR scans.

    Good luck!