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arejfour
Participating Frequently
January 31, 2024
Question

only printing greyscale

  • January 31, 2024
  • 1 reply
  • 856 views

Adobe reader V2023.008.20470 64 bit

For the last week when printing PDF files from Adobe Reader it's only printing in greyscale. I checked all the possible culprits and the greyscale box is unchecked. I checked properties and it shows greyscale. I can turnoff greyscale in properties and it will print color, however, as soon as I try to print another document it defaults back to greyscale. I have no such problem if I'm using either Chrome or Firefox default browser printer. I ran the repair installation feature with no effect. I didn't try doing an uninstall and reinstall software yet. I contacted HP and it's not a printer software issue-everything is up-to-date. Has to be a adobe software issue. Any suggestions?

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    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 1, 2024

    Hi @arejfour

     

    Hope you are doing well and thanks for reaching out.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

     

    As you have tried most of the troubleshooting and contacted the printer manufacturer and still getting the issue, please go through the help page (https://adobe.ly/3ur8UPc) and see if that works.

     

    If it still doesn't work please collect print logs as described here (https://adobe.ly/49eYh0M) and share with us for further investigation.

     

    Regards

    Amal

      A
      arejfourAuthor
      Participating Frequently
      February 2, 2024
      I think I may have solved the problem. How the problem began I suspect was caused by a recent Windows update or a recent Adobe Reader update. What happen was the printing option was changed to grayscale. Here's how I, hopefully, resolved the issue:
       
      Windows/settings/printer services/printer/printer preferences/grayscale to off
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