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Participant
March 27, 2023
Question

Open linked PDF from Excel file in Acrobat sometimes dont work - acrobat process hangs

  • March 27, 2023
  • 1 reply
  • 975 views

Dear Community,

 

I have an Excel file with many (hundreds) of links to PDF files, which are stored on a network share (I was able to reproduce the issue with local saved PDF files too). Since one of the last Adobe Acrobat updates we've made, often I can't open the linked PDF. I click the link, the Acrobat Reader Process starts in the background but no Acrobat Reader window opens. Excel is stuck with "Microsoft Excel is waiting for finish of a OLE-action in another application". If i kill the Acrobat Process via task-manager, i can continue working in excel and open other linked PDF files until the issue occurs again. Sometimes the issue occurs on the first linked PDF I clicked after opening the Excel sheet but sometimes it works for 130+ links and then the issue occurs.

 

What I've tried so far:

- Reinstalling the Acrobat Reader software

- Repair the MS Office Installation

- Tried other Office Version (Office Standard 2013) -> issue occures there too

- Try with local saved PDF files instead on network share

- checked if the issue is related to the PDF-file itself (not it isn't)

- checked if the issue persists even if i save the excel file and some test PDF files locally on my PC

 

 

The issue occurs on multiple workstations with multiple users - on acrobat reader and acrobat reader pro.

 

Software used:

Acrobat Reader (pro) 22.003.20310

Office Standard 2019 click to run with Excel v1808

 

I know there are some similar posts with kinda same issue. But the solutions on these posts did not solve my problem. Since excel don't open linked PDF-Files in MS Edge, even if its set as default PDF-application, using Edge as PDF-viewer is no workaround.

 

I appreciate any help.

Kind regards

This topic has been closed for replies.

1 reply

Participant
July 3, 2024

I have a similar issue. Linked file in excel. From excel the files open from links. When exported to pdf and opened in acrobat, links do not open. I am on a Mac. Acrobat has gone down hill so much. So many issues.

Amal.
Legend
July 11, 2024

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Also, go to Properties (Ctrl, Cmd+K) > General > Select 'Create link form URLs' > click Ok and reboot the computer once.

 

You may also try to re-create the PDF from the original source file via Adobe Acrobat and see if that helps (https://adobe.ly/4cxKiVS)

 

~Amal